Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty - that loyalty only comes from customers who love you. Companies like Disney, USAA, Nordstrom Department Stores and Wegmans Supermarkets figured that out long ago so they provide customers with experiences that make customers love them.
In this webinar, you'll learn techniques to deal effectively with these problem children so they either become productive members of your team or go away.
Larry Johnson