The transition from staff to "supervisor" can be daunting. You need to learn to thrive in a new supervisory role.
Having difficult conversations isn't fun for anyone. Telling someone they don't smell nice, saying no to a client, or having to tell someone they no longer have a job is something that no one looks forward to.
According to Jonathan Spira, interruptions cost the US economy almost $1 trillion annually and eat up to 28 billion hours each year.
Rhonda Scharf CSP - HoF