Good leaders walk the talk, but they also write right. They know how to
say in a few words what needs to be said in crisp, clear language.
road to hellish communication is paved with good intentions and poor
construction. Readers know when subjects and verbs don't agree when
punctuation misses the point when words don't fit and content is
In this session, you will learn how a few basic rules
on grammar, punctuation, and usage can improve your business written
communication with clearer, more succinct content.
emails are a core business communication tool. The speed and volume of
email have dramatically changed business communication. The not-so-old
standards for professional correspondence have changed and will continue
to do so. Employees need to know the best strategies to communicate
effectively. An effective business email is easily understood, but it is
not so easily written. We have all received poorly written emails.
These emails are unclear, ambiguous, and often get ignored. They can
cause confusion. They can also be detrimental to the business if
projects are impeded or if clients misinterpret information.
Fortunately, this communication skill can be improved with training, and
the payoff is that these clearer emails improve business communication
Why you should attend
This course will teach you how to write clearer communications and
emails to receive better responses. Well-written correspondence saves
time because they allow the recipient to clearly understand the task at
hand and respond appropriately. Effective communications reduce
confusion and increase productivity. This course will teach you the
basics of effective correspondence, and how to write right!
Who Will Benefit
- Any part of an organization that must correspond with external clients and internal teammates
- Better Writing?
- eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
- show how you can use punctuation to tighten your writing into a more readable and understandable documentation
stronger, easy-to-understand explanations and recommendations with more
focus on sequential, logical constructions-less is usually more
these objectives with appropriate before-and-after examples so you can
be the judge of whether this session's advice improves written
- Better Emails--Participants will learn how to employ these key aspects of email to improve clarity and response rates:
- Subject line
- Message text
- Signature line
- Confidentiality and security
- Managing e-mail volume
- When and when not to use email
- At the end of the course, participants will be able to:
- Write consistent, professional, well-formatted correspondence
- Increase response rates with clearer, more focused email
- Employ clarity to increase productivity
Dev Strischek A frequent speaker, instructor, advisor, and writer on credit risk and commercial banking topics and issues, Dev is principal of Devon Risk Advisory Group and engages in consulting, speaking and training on a wide range of risk, credit, and lending topics. As former SVP and senior credit policy officer at SunTrust Bank, Atlanta, he was responsible for developing, implementing, and administering credit policies for SunTrust's wholesale lines of business--commercial, commercial real estate, corporate investment banking, capital markets, business banking, and private wealth management. He also spent three years as managing director and credit approver in SunTrust's Florida commercial lending and corporate investment banking areas, respectively. Prior to SunTrust, Dev was chief credit officer for Barnett Bank's Palm Beach market. Besides stints at other banks in Florida, Kansas City, and Ohio, Dev's experiences outside of banking include CFO of a Honolulu construction company, combat engineer officer in the U.S. Army, and college economics instructor in Hawaii, Missouri, and Florida. A graduate of Ohio State University and the ABA Stonier Graduate School of Banking, he earned his M.B.A. from the University of Hawaii.
Dev serves as an instructor in the ABA’s Stonier Graduate School of Banking, the Southwestern Graduate School of Banking, the Pacific Coast Banking School, and the American Bankers Association's (ABA) Commercial Lending. His school, conference, and workshop audiences have included participants drawn from the ABA, RMA, OCC, Federal Reserve, FDIC, FFIEC, SBA, the Institute of Management Accountants (IMA) and the AICPA.
Dev has written about credit risk management, financial analysis and related subjects for the ABA's Commercial Insights, the Risk Management Association's RMA Journal, and other business professional journals. He is the author of Analyzing Construction Contractors and its related RMA workshop. A past national chair of RMA and former Florida Chapter president, Dev serves as a member of the RMA Journal's advisory board, and an ex-officio board member of the Florida and Atlanta RMA chapters. He also serves on the advisory board of the Atlanta Chapter of the Professional Risk Managers' International Association (PRMIA), and he has consulted on credit risk issues with banks in Morocco, Egypt, and Angola through the US State Department's Financial Service Volunteer Corps (FSVC)