Objections - How to Handle Objections Like a Pro

“I don’t like your rates.” “Your branch isn’t convenient.” “I don’t understand your online banking system.” “I already have a bank.” “Your fees are too high.”

These are all common objections. You probably have a few others not listed above. But how do you handle the objection without being pushy? How do you respond and not sound like a “salesperson?” That’s exactly what you will learn in this webinar.

Why you should Attend

The fear of being rejected is real. No one enjoys being told “no.” As a banker, you want to provide outstanding service, but not come across as pushy. So when someone tells you “no, thanks” or “your rate is too high (or too low),” you need to be able to respond to their concerns.

Areas Covered in the Session

What is an objection?
Why do customers object?
Is an objection a bad thing?
Steps for handling the three most common objections bankers face
Bonus: the BEST way to handle an objection

Who Will Benefit

Frontline employees
Sales professionals
Call center employees
Customer Service employees

Speaker Profile

Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.