If you have an employee that is consistently missing goals or is making frequent mistakes, there is probably a good reason why. Part of your role as a leader and coach is to identify what’s in the way of their performance. By asking the right questions, coaching can help identify the reason and get them on the path to being a high performer.
“I don’t like your rates.” “Your branch isn’t convenient.” “I don’t understand your online banking system.” “I already have a bank.” “Your fees are too high.”
